Privacy Policy

At Viva Murcia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

Information We Collect

When you contact us or make a booking, we may collect:

• Full name
• Email address
• Phone number
• Home address (where required)
• Booking details
• Payment information (processed securely through our payment provider)
• Any information you choose to share with us

How We Use Your Information

We use your information to:

• Process and manage your reservation
• Communicate before, during, and after your stay
• Respond to enquiries and customer support requests
• Meet legal and regulatory obligations
• Improve our services and guest experience

Payment Information

Payments are processed through secure third party payment providers. Viva Murcia does not store your full payment card details.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Payment processing providers
• Government authorities where required by law
• Professional advisers or service providers who help us operate our business

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings, although some website features may not function properly.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request a copy of your personal data

To exercise these rights, please contact us using the contact details provided on our website.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with immediate effect.

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Viva Murcia using the contact information available on our website.